Frequently Asked Questions (FAQ)
When you register for Learn-the-birds, you should get a confirmation link via email. You need to click that confirmation link to verify your account. Thus far, we have identified three causes of you not getting the link:
- The link went to spam;
- Your email address was entered incorrectly; or
- You deleted the mail not realising it was important.
In the case of the link going to spam, you can find it in your spam folder, and click it and continue the verification. In the case of an incorrect email address or deleted mail, please leave us a message via the contact form, a link to which is on the bottom of every page.
There are a variety of reasons one can get locked out. These include
- trying to login with a username that has not been verified;
- trying to login with an illegal username, for example ‘admin’ or a random string of mixed characters; or
- trying to register an already registered account or email address.
Such lockouts are for 4 hours, after which you can login normally. However, if you were locked from an unverified email address, you will have to click the link in the verification email to verify your account. If you still cannot login, please leave a message via the contact form that is linked on the bottom of every page. We will do our best to help you.
Go to the login page on Learn-the-Birds (https://learnthebirds.com/login/). Underneath the button that says Log In, there is a link that says ‘Lost your password?’. If you click that link, you will be taken to a page where you can enter your email address, and the system will email you a password reset link. Follow the emailed link to reset your password.
You can go directly there from this link https://learnthebirds.com/groups/help-about-learn-the-birds/. All groups can be opened by clicking the little down indicator next to your name on most header bars (top right of page), and picking my groups. You may need to join the group first to see it listed there.
You can join the Help group and ask there first. Hopefully someone can help you, but if you do not get an answer, you can contact us via the contact form that is linked to the bottom of every page on the site.